How can we help you today?

Fill in the form below so we can explore ways to reach your goals or call us at 1800 577 346.

1 / 2
x
How can we help you?
One last step

Leave your details below and we'll be in touch.

Confirmation
2 / 2
x
Previous
Next step
Thanks! I have received your form submission, I'll get back to you shortly!
Oops! Something went wrong while submitting the form

BNP Paribas

Customer Experience Live Webinars
Quote

About

BNP Paribas

BNP Paribas is an international banking group with a presence in 75 countries. It is one of the largest banks in the world. With strong roots anchored in Europe�۪s banking history, BNP Paribas supports its clients and employees in today�۪s changing world.

CHALLENGE

With competition within financial services increasing and customers becoming more demanding, BNP Paribas identified the need to focus on delivering a superior customer experience.

SOLUTION

Collective Campus designed and delivered a live and interactive Customer Experience webinar. The webinar covered the following key fundamentals:- What is Customer Experience?- Why is Customer Experience important?- Importance of enhancing Customer Experience at each customer touch point- Identifying WOW moments for customers- Examples of Customer Experience in financial services

OUTCOME

The BNP Paribas team achieved the following objectives:- Gained an understanding of the importance of customer experience and the need for consistency across the different interactions with your customers- Learned techniques that will give you a deeper and more intimate knowledge of your customers- Learned how customer experience has been applied successfully within financial services

LET'S WORK TOGETHER
Yes!