How can we help you today?

Fill in the form below so we can explore ways to reach your goals or call us at 1800 577 346.

1 / 2
x
How can we help you?
One last step

Leave your details below and we'll be in touch.

Confirmation
2 / 2
x
Previous
Next step
Thanks! We have received your form submission, I'll get back to you shortly!
Oops! Something went wrong while submitting the form

Clayton Utz

Clayton Utz

Customer Experience Workshop
Quote

About

Clayton Utz

Clayton Utz is an Australian law firm headquartered in Sydney, Australia. Established in 1833, it is a member of what was known as the Big Six of Australian law firms. With annual revenue in excess of $436 million, 175 partners and over 1,200 personnel in six offices, it is one of the largest law firms solely based in Australia.

CHALLENGE

The clients and markets team at Clayton Utz wanted to enhance the experience of their clients. The team required the tools and techniques to identify key client touch points, as well as current pain points and improvement opportunities.

SOLUTION

Collective Campus delivered a workshop for the clients and markets team at Clayton Utz with a focus on the following objectives:
- To understand the importance of customer experience.
- To build key client personas.
- To map out a key client journey with needs/wants, pain points and opportunities.
- To learn how to prioritise the opportunities identified to improve the client experience.
- To learn how to become a more client-centric law firm.

OUTCOME

The Clayton Utz team achieved the following outcomes:
- Aligned understanding of the importance of customer experience
- Development of key client personas
- Development of a current client journey for a key persona
- Identification of pain points and opportunities at each touch point with the client
- Understanding of a key prioritisation framework based on Cost vs. Impact
- Understanding of how to become a customer-centric law firm

LET'S WORK TOGETHER
Yes!