How can we help you today?

Fill in the form below so we can explore ways to reach your goals or call us at 1800 577 346.

1 / 2
x
How can we help you?
One last step

Leave your details below and we'll be in touch.

Confirmation
2 / 2
x
Previous
Next step
Thanks! We have received your form submission, I'll get back to you shortly!
Oops! Something went wrong while submitting the form

Leading Customer Centric Design

Leading Customer Centric Design
Quote

About

Liverpool City Council

Liverpool City Council is a local government area to the south-west of Sydney, in the state of New South Wales, Australia. The area encompasses 305.5 square kilometres (118.0 sq mi) and has a population of over 200,000.

CHALLENGE

Liverpool City Council wanted to learn how to create great customer experiences and get to the heart of their customer problems through customer-centric design.

SOLUTION

Collective Campus delivered a full day virtual workshop for 20 attendees from Liverpool City Council. The workshop helped the team:
- Understand and align on the importance of customer experience in Local Government.
- Learn how to better undersand customers by applying Design Thinking principles.
- Explore how they could each apply the concepts learned in their day to day roles.

OUTCOME

Using Design Thinking principles, the team at Liverpool City Council was able to step into the shoes of customers to see things from their perspective and learn how to create lasting and efficient experiences for users and owners.

LET'S WORK TOGETHER
Yes!