Deliver a superior customer experience and gain an advantage over your competition.
Whether it’s Madison Square Garden, Yankee Stadium or the Barclays Centre, the reason we venture out to see the Knicks play, or to see rockers KISS light up the stage - when we can comfortably do both online - is for the experience.
As the city that never sleeps, New York is known for a good night out.
But our desire for experience doesn’t stop with live music, sports or nightlife.
Today, it transcends every aspect of our lives.
Companies in all industries across New York City and the United States need to roll out the red carpet for their customers, just like Radio City Music Hall does when a new show premieres.
Failing to do so will see customers checking out what other shows are in town.
We help organizations find and roll out their red carpet.
We’ve worked with numerous companies across the United States, such as MetLife, Clifford Chance, and Microsoft.
Our multi-disciplinary talent works coast-to-coast, and they’re here to help you adopt the principles that have helped the likes of Netflix, Amazon, and Spotify provide a seamless experience to their customers.
Customer experience is the new battleground for gaining a competitive advantage.
Offering quality products or services is no longer enough - it’s the bare minimum.
Neither is being cheaper.
A race to the bottom is never a good idea.
Today’s customers expect seamless experiences, characterized by personalisation, real-time service and consistency.
If they don’t get it, they’ll look for alternatives.
Our customer experience workshops help your organization:
Our customer experience workshops can be delivered face to face, online or via a blended delivery model and can be customised to your organization’s unique requirements.
Participants are encouraged to bring real-world projects to the sessions and apply concepts learned in real-time to generate measurable business outcomes.
"Feedback received, both formally and informally, has been overwhelmingly positive, Leaders have admitted to having their eyes opened and thinking challenged, seeing this as an opportunity to be more innovative in how we respond to and add value for our customers. Shay brings great experience, knowledge, ideas and energy to his facilitation. It's been a great experience partnering with Collective Campus and being part of these workshops"
“We have developed a great partnership with Collective Campus and their dedication to improving our customers experience is evident in the quality of work they delivered. The work they have led has ranged from facilitating customer experience workshops to the development of customer personas to co-designing a local government first community program for start up’s in partnership with other Councils."
"Shay quickly developed a clear understanding of our current context and the outcomes we were seeking through using this approach, and the one day program he designed for us really hit the mark. Shay facilitated a high energy, practical workshop which provided us a great shared understanding of the use of design thinking to improve our ability to develop solutions for better EX outcomes."
Shay Namdarian has over ten years of experience working across a wide range of projects focusing on customer experience, design thinking, and digital transformation. He has gained his experience across several consulting firms including Ernst & Young, Capgemini, and Accenture. In addition, he has coached teams on Customer Experience at companies such as Singapore American School, Navitas, City of Whittlesea, Origin Energy, NAB, South East Water and Asahi Beverages.
You can check out his insights on Customer Experience here: