CUSTOMER EXPERIENCE TRAINING

Hong Kong

Deliver a superior customer experience and gain an advantage over your competition. 

  • Delivery Methods
  • Online
  • Face to Face
  • Blended Learning

WHY CUSTOMER EXPERIENCE?

Customer experience is the new battleground for gaining a competitive advantage. 

Offering quality products or services is no longer enough - it’s the bare minimum.

Neither is being cheaper. 

A race to the bottom is never a good idea.

Today’s customers expect seamless experiences, characterized by personalisation, real-time service and consistency. 
If they don’t get it, they’ll look for alternatives.

Our customer experience workshops help your organization:

  • PROTECT MARKET SHARE
    Thanks to the Internet, customers are spoilt for choice when it comes to choosing vendors. Hence matching high customer expectations is critical when it comes to marketplace differentiation and avoiding commoditisation.
  • GROW LIFETIME VALUE
    Repeat customers are worth up to 10 times more than one-off customers. Furthermore, it requires fewer resources to sell an existing customer compared to a prospect. Therefore customer retention usually translates to higher profits.ployees' schedules.
  • CUSTOMER ADVOCATES
    Online sentiments can make or break your brand. With social media, dissatisfied customers can easily broadcast their frustrations to the world. The opposite holds true for delighted customers. They have the power to can spark referrals at scale.

WHO IS IT FOR?

This workshop is for teams and individuals inside organizations of all sizes who want to design and deliver superior customer experiences, whether those customers are external or internal. For companies in the
Hong Kong
region and surrounds.

HOW IS IT DELIVERED?

Our customer experience workshops can be delivered face to face, online or via a blended delivery model and can be customised to your organization’s unique requirements.

Participants are encouraged to bring real-world projects to the sessions and apply concepts learned in real-time to generate measurable business outcomes. 

CASE STUDIES

Leading Customer Focused Teams Workshop

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Customer Experience Workshop

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Customer Experience Design

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Customer Experience Live Webinars

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Customer Experience Journey Mapping

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Customer Experience Design

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CAROL NGUYEN
Capability Lead, Tabcorp

"I have participated in Design Thinking workshops in the past that were held by innovation teams of very large organisations. However, Shay from Collective Campus approaches Design Thinking in a very engaging way – especially for those who have never heard of the concept before.

Unlike other workshops, the one Shay delivered did not feel lengthy, nor did it overwhelm new participants. However, the impact was still valuable – if not more than previous sessions I have been to. A reference booklet which summarised the process was also given to participants post the session.  Overall, I would highly recommend partnering with Collective Campus if you are looking to explore and further employ Design Thinking in your organisational processes."

KIRSTEN LANGE
Head of People & Culture, Maddocks

"The Maddocks team really enjoyed the session from Collective Campus and each team member gained a lot from it. I am excited about next steps to progress the top ideas that came from the session and the team cannot wait to start putting some of what they learned into practice."

Ramona Saligari
Head of Learning & Development

“The team were looking at how they could improve efficiencies with the work they do and come up with creative ideas that would add value and engage the business. Shay ran a Design Thinking workshop at our team’s offsite and the workshop provided a framework in which we could generate creative ideas, shortlist them and vote on the ones we thought might fly.  The process was fun, engaging and provided some team bonding.”

JOELLE MCKAY
Innovation Lead, Yarra Ranges Council

"Fostering a culture of innovation is one of our key objectives at Yarra Ranges. This led us to engage Collective Campus for a one-day session on Design Thinking. As a result, the Innovation team was able to apply these principles to innovation initiatives while aligning with the rest of the organisation."

GET STARTED

Empower your people to start designing experiences your customers actually want.
MEET YOUR HEAD INSTRUCTOR

Shay Namdarian has over ten years of experience working across a wide range of projects focusing on customer experience, design thinking, and digital transformation. He has gained his experience across several consulting firms including Ernst & Young, Capgemini, and Accenture. In addition, he has coached teams on Customer Experience at companies such as Singapore American School, Navitas, City of Whittlesea, Origin Energy, NAB, South East Water and Asahi Beverages.

You can check out his insights on Customer Experience here: