CUSTOMER EXPERIENCE TRAINING

Hong Kong

Deliver a superior customer experience and gain an advantage over your competition. 

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  • Delivery Methods
  • Online
  • Face to Face
  • Blended Learning

WHY CUSTOMER EXPERIENCE?

Customer experience is the new battleground for gaining a competitive advantage. 

Offering quality products or services is no longer enough - it’s the bare minimum.

Neither is being cheaper. 

A race to the bottom is never a good idea.

Today’s customers expect seamless experiences, characterized by personalisation, real-time service and consistency. 
If they don’t get it, they’ll look for alternatives.

Our customer experience workshops help your organization:

  • PROTECT MARKET SHARE
    Thanks to the Internet, customers are spoilt for choice when it comes to choosing vendors. Hence matching high customer expectations is critical when it comes to marketplace differentiation and avoiding commoditisation.
  • GROW LIFETIME VALUE
    Repeat customers are worth up to 10 times more than one-off customers. Furthermore, it requires fewer resources to sell an existing customer compared to a prospect. Therefore customer retention usually translates to higher profits.ployees' schedules.
  • CUSTOMER ADVOCATES
    Online sentiments can make or break your brand. With social media, dissatisfied customers can easily broadcast their frustrations to the world. The opposite holds true for delighted customers. They have the power to can spark referrals at scale.

WHO IS IT FOR?

This workshop is for teams and individuals inside organizations of all sizes who want to design and deliver superior customer experiences, whether those customers are external or internal. For companies in the
Hong Kong
region and surrounds.

HOW IS IT DELIVERED?

Our customer experience workshops can be delivered face to face, online or via a blended delivery model and can be customised to your organization’s unique requirements.

Participants are encouraged to bring real-world projects to the sessions and apply concepts learned in real-time to generate measurable business outcomes. 

CASE STUDIES

Customer Experience Workshop

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Live Webinar Series

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Leading Customer Focused Teams Workshop

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Customer Experience Workshop

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Customer Experience Design

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Customer Experience Live Webinars

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AMY HOLLiNGS
Organisational Development Project Lead, Yarra Ranges

"Feedback received, both formally and informally, has been overwhelmingly positive, Leaders have admitted to having their eyes opened and thinking challenged, seeing this as an opportunity to be more innovative in how we respond to and add value for our customers. Shay brings great experience, knowledge, ideas and energy to his facilitation. It's been a great experience partnering with Collective Campus and being part of these workshops"

SASHA LORD
Executive Officer CX, City of Whittlesea

“We have developed a great partnership with Collective Campus and their dedication to improving our customers experience is evident in the quality of work they delivered. The work they have led has ranged from facilitating customer experience workshops to the development of customer personas to co-designing a local government first community program for start up’s in partnership with other Councils."

PAULA BAYLISS
HR Director, Navitas

"Shay quickly developed a clear understanding of our current context and the outcomes we were seeking through using this approach, and the one day program he designed for us really hit the mark. Shay facilitated a high energy, practical workshop which provided us a great shared understanding of the use of design thinking to improve our ability to develop solutions for better EX outcomes."

GET STARTED

Empower your people to start designing experiences your customers actually want.
DOWNLOAD COURSE OUTLINE
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MEET YOUR HEAD INSTRUCTOR

Shay Namdarian has over ten years of experience working across a wide range of projects focusing on customer experience, design thinking, and digital transformation. He has gained his experience across several consulting firms including Ernst & Young, Capgemini, and Accenture. In addition, he has coached teams on Customer Experience at companies such as Singapore American School, Navitas, City of Whittlesea, Origin Energy, NAB, South East Water and Asahi Beverages.

You can check out his insights on Customer Experience here: