We interview innovation leaders from around the world and share their insights on corporate innovation.
Rocco Monteleone is the Chief Innovation Office at Haster. Joining the company in 2020, he has been one of the leading experts in digital innovation in Italy.
I had the chance to gain a lot of learnings during this period and I think all of them are important.
One of the best learnings has been the process simplification, I mean technological, conversational and relational processes. Synthesis and simplification are two big learnings.
I am really excited by technology in general, it’s difficult to choose. I like artwalls a lot, they are revolutionizing digital signage concept. I also love the new collaboration platforms and meeting boards, they allow teams to work remotely, at the same time. We really need them in this period.
I have to admit I am really lucky, because I’ve never met particular difficulties with corporate innovation. I have had a lot of freedom of movement in the implementation of technological solutions. Maybe, the real problem is not having enough budget to do everything!
The pandemic is changing a lot of our usual logic and experiences. The remote working trend will be a trend to keep in consideration. Such as hospitality, which will have to implement technological solutions to meet the more and more demanding customer needs, specifically when it comes to health.
This ebook explores the importance of interactions with customers, highlights organizations that are leading the way and provides insight on how your organization can start optimizing the customer experience.